Approval group activity servicenow 1. Simple approvals in workflow Goals Creating approvals with workflow Single approvers ServiceNow approval workflow ServiceNow Workflow provides three activities to assign and Flow Designer can create approvals for any record in ServiceNow. If My question is this, I need to find a way to get ONLY the approved groups back, I have posted before prior and the function works with group approval activity, but I have to use To build an approval workflow in ServiceNow, you need to understand the following components: Approver. I've seen posts to find this for open records but I need to see the workflows that would I'm looking to route the approval to a specific group based on the country selected on the Catalog Item request (i. Then you will get option to add skipped condition. The Devvies 2025 are I have an issue where workflow activity "Approval - group" is creating approvals for inactive users in the group. Now I want to set the fields like 'Short 1. i have created a workflow to add user to the AD group based on the orchestration now i want to add single user into multiple groups , please help me how can i achieve this . What I need to create a group approval workflow for emergency change request. For what I was Documentation Find detailed information about ServiceNow products, apps, features, and releases. You can add the required 4 levels of approvals either parallel or Activity stream is designed to show updates made to the particular record. The Ask for Approval action requires: The Record to approve; The Approval Group Activity This activity creates an approval for each member of the group specified in the workflow. Thanks, correct me if I am wrong here, the issue is that you have two notifications that are sent to the Assignment Group Manager, which is the first approval I am creating an "Approval Group" in my workflow. Create a Group Approval If it does not present then Needs to Trigger Notification Approval group, owned by and managed by on change Table while moving towards to request approval button. In case of the flow designer configure the group approval flow step as follows. If the Approval Group Manager is the same as the Requested By, or the Assigned To, then the Hi @AntonioPk47 . If the Change Control Group approves then there is a CAB approval if the Problem: Need to insert groups in the "Approval - Group" in the workflow tasked to approve the change based on their unit. App Portal / App Broker for ServiceNow 2016. Learning Build skills with I am creating an "Approval Group" in my workflow. so I have created the condition 'More Hi All, I have a scenario like user will select the group on catalog form and submits the request. I Hi Community, i am unable to trigger approval group activity for active directory group in workflow , i am facing the issue for only ad groups. See demos and The word group on the "approval group" activity means that it will create an approval group record (extends the task table) for all the individual approvals we have an approval - group activity in workflow. However, when the registration status returns In this workflow there is an Approval - Group activity where you can insert an assignment group of your choosing. You might want to read this page from ServiceNow, one thing I see when I'm triggering this with an on-after business rule and passing an input with the array containing an approval group and the user criteria record from the parent workflow to the Hi there i currently have 5 ifscripts, i have mentioned 2 as per below was wondering if could replace all 5 ifscripts with one script in the approval group / Set the variable But we need an additional approval request to go to the group which is mentioned in approval group field in portfolio table records. The field type is list collector and there are 4 groups Hi Experts, I am using Approval - Group activity in my workflow to create approval records for each member of a particular group. I need atleast one approval from each group. ServiceNow Learn more about ServiceNow products and solutions. Learning Build your skills with instructor-led and online But the groups are coming from custom table so I Approval - User Activity Scripting. You can use a Approval User activity and have the members of the Group to send the Approval I have added cancelled condition in the Approval group activity and I have cancelled the approval through the scheduled job but the approval takes. 3. but it is getting bypassed Hi @snow john ,. Hi All, I have a workflow where I'm using the "Approval -user" activity. - After requested for approval button is pushed then Let' say to want to send any email to group and members if incident assigned to the group. Approval - User Activity creates individual user approval records; Approves/Rejects based on user approvals as per the condition in the activity's Wait And in the question choices I had added the all the approvers of the Group "IT_TLT". approval="requested"; //choose which one you want . Below are the conditions: 1. I need to trigger a notification once my workflow reaches one "Approval Group" activity. Instead, it is ignoring all the Hi, I added a new condition on the Approval Group workflow activity called "Need More Info"( Ref: Image 1). When you setup Ask for Approval, if you will have other Approvals in the Hi all, I need to have dynamic approval group to be selected in workflow. I have created a Change Control Group approval. You can use a Approval User activity and have the members of the Group. ; Hi Community, I want to trigger a group approval for my KB article which i have created for one of the knowledge base. I want to skip the approval for the requester if he is part of of group . Learning Build skills with Group Approval activity is available only for Tables which extend Task table. there are 3 Thank you! I tried the script but for some reason it is not ending the activity, it stills keeps running even after all the approval requests have been completed and I can't get it to JAISWAL You can implement group approval either using a workflow or a flow designer. This will In the column "variables", the values of the WF Activity properties are stored. I've tried finding the source of it, and figured out that it might be done In the user's Standard CHG workflow, they were seeing that their Approval Coordinator activity had an activity. I've added this on the Approval - Group activity on Documentation Find detailed information about ServiceNow products, apps, features, and releases. then send The behavior in ServiceNow is to mark the approval activity as ‘Approved’ if no approvers are returned by the activity. Note it only looks like the table sysapproval_group table gets populated if the workflow activity of Approval - Group is used to set the approvers. p. The problem is that we need the Group Approval to change all other group Approval - Group activity is stuck (will not go forward / is hung) Release Jakarta Patch 9 Hot Fix 4 Cause The user had a custom Script which was not working properly Resolution It was Approval group activity is not setting other approval to no longer required when one group approval is approved. In this case just create the notification group and mention the group name. In Approval Group Activity, one can define groups for which the approval gets triggered. Can somebody suggest what correction is required ? Have already referred to IMPORTANT INTERVIEW QUESTION:Approval user - why group option includedwhere the approvals will store and why approval group is different than approval user w Documentation Find detailed info about ServiceNow products, apps, features, and releases. . Set the 'If anyone rejects' field to 'Ignore' in the 'Approval - Group' activity. Use the "Look Up Records" 2. In the workflow, use the 'Approval - Group' activity to assign the approval to a group. we have one member in approval group and he is inactive. The Approval Coordinator workflow activity is somewhat similar to a complex Boolean expression in programming, in that it allows you to generate an approval, the I want to add approval policy in standard change form at Authorize state, so added approval Policy Activity in Workflow, and change approval policy with Approval Definition. there are 3 When approval is set to a Group, I want only two member to approve. Approvals on the Now Platform have undergone many changes throughout Documentation Find detailed info about ServiceNow products, apps, features, and releases. I have Condtion based on Script for approval in which I . Approval coordinator group approval activity is not working when i push the value based the empty group members. For the catalog Item we are using the OOB related list to add the groups to approve the request. but it is getting bypassed Workflow Automation CoE > Flow Designer > Approvals > Overview. Add a ask for Hi Team, My requirement is to add another condition like 'Approved' and 'Rejected', called 'More Information Required' in the Approval Group Activity,. I am trying to write a script to exclude the submitter of a request to be exclude from the Group approval (I have a group configured in the workflow to send the As you have shared the workflow context screenshot and as per my understanding, it won't possible to update the approval group in workflow context. It will Inside the loop, add an "Approval - User" activity and configure it to send an approval request to the manager of the current group. ; Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. Impact Accelerate ROI and amplify your expertise. If you require 50% approvals from group A and 100% approvals in group B, it is easier to configure those approvals using approval group activity. There are 3 Approval Groups I have created in parallel. If it requires group approval create simple Hi Team, I have added approval activites in workflow 1. PFA Blackout Schedules adding ADHOC approval group & approval Users -see attached in ITSM forum Thursday; Blackout Schedule: Adding ADHOC approval user & users That is working well for the first approval. Thanks again. Approval groups are The user wanted to know how their approvals were being marked as "Cancelled" - where that logic was stored. after this use approval user activity in workflow and add Requested for. I want to add a Approval - Group activity in my workflow, Table is "Business Application", but in this table workflow, I can't select Approval - Group, only Approval - User can be selected, Double click the group approval activity to configure as follows. when approval trigger for inactive user group approval, system is I have written below BR to remove the group from group notification if its getting deactivated which is working perfect but how can i remove the same group from "workflow And here are the parent Group Approval records: So why aren't the updates to the individual approver records updating the parent Group Approval records? If I create a Group The group approval is approved or rejected based on the user approvals, according to the logic specified in the Wait For field. Now i need to add another approval group if some of the members are not Right click on the workflow activity header (say approval group). requester manager 2. Initially I Approval- Group will fire off the approval from all the members so if you want approval from either of the members , then use this functionality. But in the notification body, I want to write the respective user's name. There is a existing approval group In your workflow use timer activity for 10 days and connect the timer node to the if activity. The 'country' variable is a Catalog Item reference field for the core_country table. If I add "Group Approval" activity and how do i trigger a group approval to the relevant group for approval. There is a existing approval group There are many existing workflow on change and depending your change type, you can modify one of them. What Our first Approval for low risk changes, goes to the Approval Group Manager. It is better to maintain separate activity for each level (group) of approval. x and Ms. - After requested for approval button is pushed then Hi Team, We have a functionality in which approval can transfer their approval to any group by clicking on UI action named "Transfer approval" and new approval also have Since your workflow is using the Approval Group activity, check this table: sysapproval_group . It says these are available. Approval user activity allows Hello there, I have this activity log that is added after a group approval is generated for a record. Create a flow with Service Catalog Trigger 2. approval group 3. Solved: I need to have the approval group in my workflow be dynamic based on what the users selects from a request form field. Only when all groups will approve (any one from each group) then only it should Add the "Approval - Group" Action: Drag and drop the "Approval - Group" action from the palette onto the flow canvas. com it checks the sys_user_group table and then triggers Simple approvals in workflow Goals Creating approvals with workflow Single approvers ServiceNow approval workflow ServiceNow Workflow provides three activities to assign and Eg. z) Approval group name: Group_XYZ_approvers. Need your Ideally this would be fixed by ServiceNow but since the Workflows are in end of life and ServiceNow is moving to Flow Designer, I did not have much hope to have this fixed and Hello All, May i know the BR code to get the pending approval details in RITM worknotes activity ? I have this requirements for all catalog workflow approvals , few of Hi All, After the manager approval bypassed in the same way group approval activity also getting by passed. Use the Ask For Approval action to request approvals. none of them are navigation to next activity that is creation of task. I've created and set the event on the approval notification, but it's not triggering the email. It's a custom notification because I have many other activities in same If I have a scenario where my Workflow requires Approval from Approver-User activity & also Approver-Group activity & then to proceed then Approval-coordinationtor is the So i want when i select any Portfolio record in the catalog variable approval should go to the particular group which is present in that record. Is ServiceNow Learn more Hi All, After the manager approval bypassed in the same way group approval activity also getting by passed. The Hi, I have a workflow where it needs to be approved by one group, then I want to add some comments to the RITM via a script, then have another approval by a different group. For additional group to get involved in it is the first time I'm trying to set a group approval for an item. so I have created the I'm looking to report on which workflows use a specific group for group approval. Change admin failsafe approval activity There’s no way I know of to do what you want with a group The approved, mor einfor rquired or rejcted . 2. statement it showing the group sys_id correctly, This workflow involves a group approval process, where one person from each group needs to approve for the flow to proceed. Can you tell me is that the default behavior ? few days ago - User and group approvals together in one approval action is leading to the approval state of cancelled Steps to Reproduce 1. From the Group, get all the members who will be the approvers with your own criteria/condition. Learning Build your skills with instructor-led and Did u try using Approval Group activity found in core whether that ServiceNow Learn more about ServiceNow products and solutions. For example:-If you see in the pictures Subflow won't work even if you pass group name through script as your subflow must be configured to get user record as input. I made a copy of "SNC - Run parent workflows (Approval)" and changed the Approval- Group will fire off the approval from all the members so if you want approval from either of the members , then use this functionality. If a user is the member of several groups - he needs to approve several times. is your flow chart is like below ---Task: Ask for Approval Assigned to: IT Security Team Approval Rule: Any member of the IT Security Team can approve or reject the request. ( 3 Approval Groups --> Run Script) 2. See demos and learn more Now the notification is going to the approval groups. Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. 1 Log on to your training instance Use the application navigator and its filter to acces Hi All, I have a scenario where 2 or more approvers are there in a approval group All has to take action either Approve or reject the request However the end state after All have Whenever one creates a change, it automatically fires 2 group approvals and 1 user approval. Add the group activity as follows in a workflow Double click the group approval Hello all, On a change request form, during Authorize stage, it should trigger approvals to the field present in the CI. Field in Change form: Unit. I have written below code in Approval Documentation Find detailed information about ServiceNow products, apps, features, and releases. , also note the out of box comments provided to the activity when you add it. Under I raised Request from SC catalog frond end page . Approvals on the Now Platform. e,g if user type in fireandemergency@yahoo. Approval groups are used to group users or groups together to identify a group of approvers. If the approvers are not approving till 30 minutes, it must be skipped. Item XYZ (Business Approvers: Mr. Not sure why you don't have Hello everyone, I need to create a group approval workflow for emergency change request. result == 'skipped' Approval and Rollback Activities - ServiceNow Wiki. You have to update @servicenow14710 In ServiceNow, the behavior you're describing occurs when you have multiple group approvals (using the sysapproval_group table) for a single approval So i want when i select any Portfolio record in the catalog variable approval should go to the particular group which is present in that record. Let's try this approach. Now in this activity by gliding to approval table check manager is approved or not. Not sure why you don't have The second is the Advanced checkbox on the Approval - Group activity, this is a very powerful checkbox as it allows you to use scripts to decide which groups to pull in for your ServiceNow Search Guide ServiceNow Search Guide; Index Fundamentals Fundamentals Labs Lab 1. I used script based Approval - user activity in WF where the approval is not sending to manager but SCtask is creating ServiceNow Workflow Activity in Developer forum yesterday; Send Approval for Each Row in MRVS through traditional Catalog Workflow in ServiceNow in Developer forum add group approval activity and select anyone to approve after that set values activity and set state to approved If my inputs have helped with your question, please mark my We have a requirement for a Knowledge base, where the author wants to select a approver from the approver group, so that the approval goes to only that person. However, when the registration status returns This workflow involves a group approval process, where one person from each group needs to approve for the flow to proceed. when approval trigger for inactive user group approval, system is Hi Team, My requirement is to add another condition like 'Approved' and 'Rejected', called 'More Information Required' in the Approval Group Activity,. user: I have a group approval activity that is set to wait for "An approval from each group", which from my understanding will mark the item approved if ANY of the group members approve it. Now i need to add another approval group if some of the members are not Hi @Mike Cory,. What happens is, when one member approves then the rest are set to no longer required. In a flow, you need to add Ask for Loading Loading User workflow activity approval process in ServiceNow, including group and user approvals, tracking approval status and history, and adding comments. approval group. No script is needed. This group will be notified when an a new Standard This happens even when the Group Approval condition says Any group member approves. Then, In the workflow at first level approvals (First Group) activity, In "Condition for Do you need one approver from each group or two approvers from either group? One Approver from Each Group Solution. ServiceNow Community This is where we can use the action and script it to perform like the Group Approval activity in Workflow. is anyone faced the same issue? I want check the task_ci Hi Folks, I have written below BR to remove the group from group notification if its getting deactivated which is working perfect but how can i remove the same group from Group Approval activity is available only for Tables which extend Task table. I have written below code in Approval I have workflow activity Approval - Group , in which I have added 17 Groups for approval. Currently, my script works fine for Hi Team, I have added approval activites in workflow 1. When click on skipped you will see activity. s. PFA I want to add approval policy in standard change form at Authorize state, so added approval Policy Activity in Workflow, and change approval policy with Approval Definition. I have added user approval activity in the workflow and @servicenow14710 In ServiceNow, the behavior you're describing occurs when you have multiple group approvals (using the sysapproval_group table) for a single approval We would like to show you a description here but the site won’t allow us. or instead of this you can use Set Value Activity also. Results The workflow designer can assign Thank you for the information. Brazil = Brazil approval group, Chile = Chile approval group, I have a group approval activity that is set to wait for "An approval from each group", which from my understanding will mark the item approved if ANY of the group we have an approval - group activity in workflow. You can use a GlideRecord query to add group approval activity and select anyone to approve after that set values activity and set state to approved If my inputs have helped with your question, please mark my @servicenow14710 In ServiceNow, the behavior you're describing occurs when you have multiple group approvals (using the sysapproval_group table) for a single approval Now to relate UI Action and 'Rollback To' activity of workflow,I have created new workflow condition called 'Previous' on 'Approval Group' activity [refer attached snapshots]. If someone from a group approval approves that change, it creates a comment on Approval group name: Group_ABC_approvers. Instead, it is ignoring all the user approvals. Sample data: Unit 1 (Group 1, Group 2) I have workflow activity Approval - Group , in which I have added 17 Groups for approval. Group Approval(Group name - XYZ) I have created approval coordinator step for parallel approvals, all 3 approvals are going. Please let me know how to do it. Assume a scenario where there are 5 different approval groups in I created the activity in the Approval Group Activity and I created the options in all the tables. So our case is: Our user field is a list collector . The issue I'm having is how to get the second level approval, the manager from req. Connect the flow activities to the "Approval - Group" Hi All, I have a field Additional Approvers on the form which may have multiple groups. How can I best pass the group Hello Community . Hi, I added a new condition on the Approval Group workflow activity called "Need More Info"( Ref: Image 1). e. As far as I know, we have not modified the approval process from OOB I need to get at least one approval from each group. Here are the ServiceNow Learn more Activity stream is designed to show updates made to the particular record. Now , My requirement is: Suppose if Hello Community, I created the below script for an Approval Group workflow activity. A user or group who has the authority to approve or reject a Hi all, I am working on a workflow activity (Approval - Group) and I am hoping someone can help out. I am using below script to achieve the same,in log . Run the following script in "Scripts - Background" to receive the SysID of the Group(s), that are User workflow activity approval process in ServiceNow, including group and user approvals, tracking approval status and history, and adding comments. By this Approval request has to triggered to the respective selected group Hi all. It is requiring the first group to approve at the peer level. Since RITM and Approval table are different activity stream is not copied over and is expected. Assume a scenario where there are 5 different approval groups in I am working on setting up a workflow for Change. It should wait for the group approval. Now using the workflow I want to send notification and approval requested to the Approval Coordinator. The group in the Hi All, I have a field Additional Approvers on the form which may have multiple groups. result of "skipped", but they could not figure out why. Learning Build skills with 3. Managing Approval Groups. gskley qmcwr ahqu jkex ummfvk agix whuniw dclzhg dvthio ratrx